ASTROSOAR HELP CENTER

How can we help you?

Have you run into problems? We’re here to help. Below you can access our external support site for how-to-guides, troubleshooting tips, and FAQs.

Simply click on a category to visit that specific topic in our Help Centre. You can also click below to go directly to the Help Centre home page where you will find links to tips, troubleshooting and customer service if you are experiencing any issues with your products.

Go to help center.

Products. How-to-guides and troubleshooting tips for our headphone and speaker ranges.

Products.

How-to-guides and troubleshooting tips for our headphone and speaker ranges.

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Payments. All your payment questions answered, plus troubleshooting tips for common issues.

Payments.

All your payment questions answered, plus troubleshooting tips for common issues.

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Exchanges and Returns.  Return policies, and information on how to return and exchange products.  Read more  icon-shipping-min.png  Shipping.

Exchanges and Returns.

Return policies, and information on how to return and exchange products.

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Shipping.  Information on shipping methods, prices, and order tracking.

Shipping.

Information on shipping methods, prices, and order tracking. 

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How to order.  If you don't know how to shop on Astrosoar.com, Follow the step by step to place the order.

How to order.

If you don't know how to shop on Astrosoar.com, Follow the step by step to place the order.

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Safe Shopping Guarantee.  Shopping on AstroSoar is safe. When you shop with us, your privacy and online security are always guaranteed..

Safe Shopping Guarantee.

Shopping on AstroSoar is safe. When you shop with us, your privacy and online security are always guaranteed..

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 Still can't find an answer?

If you would like assistance with a specific topic not covered on our support site, please contact us directly at Customer Support.

You can submit your request on our external help center, start a live chat* by clicking the WhatsApp icon in the bottom right corner of astrosoar.com, or email us directly at: [email protected]

*Our Customer Support Team sits in Canada /USA /China, the live chat is available:

Pacific Standard Time (PST) 
Monday - Friday 06:00 to 17.00 and Saturday and Sunday 09:00 to 17:00. 

Central European Time (CET/GMT)
Monday - Friday 15:00 to 02.00 and Saturday and Sunday 18.00 to 02:00.